Privacy policy

At Zelquix Aura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history and transaction details
  • Device information, IP address, browser type, and cookies
  • Information you provide when contacting customer support

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments and prevent fraud
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Respond to your inquiries
  • Send promotional emails or offers (only if you choose to receive them)
  • Comply with legal and regulatory obligations

Payment Security

We do not store your debit or credit card details on our servers. All online payments are processed securely through trusted third-party payment providers.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers when necessary, including:

  • Shopify (to operate our online store)
  • Payment gateways
  • Courier and delivery companies
  • Technology and website service providers
  • Government or legal authorities when required by law

These third parties are required to protect your information and use it only for the services they provide.

Shopify

Our online store is powered by Shopify. Information you provide during your purchase is processed through Shopify to facilitate secure payments, order processing, and website functionality.

To learn more about Shopify's privacy practices, please visit:
https://privacy.shopify.com/

Data Security

We use reasonable administrative, technical, and security measures to protect your personal information. While we strive to protect your data, no method of online transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, accounting, and tax requirements
  • Resolve disputes and enforce our policies

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information (where legally permitted)
  • Unsubscribe from marketing emails at any time

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Zelquix Aura

Address: Street # 14, Pipeline, Near Murree Road, Rahimabad, Pakistan

Phone: +92 310 7041298

Email: qasmihanzala685@gmail.com