Shipping policy
Last Updated: July 8, 2026
At Zelquix Aura, we know that receiving your order quickly and safely is an important part of your shopping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders.
Order Processing
Orders are processed within 5-7 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During promotional campaigns or peak shopping seasons, processing times may be slightly longer. If this happens, we will keep you informed.
Delivery Time
We currently deliver across Pakistan.
Estimated delivery times are:
- Major Cities: 4-6 business days
- Other Cities & Remote Areas: 6-8 business days
Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Zelquix Aura may offer free shipping on selected products or promotional campaigns. Any such offer will be clearly mentioned on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation message containing your tracking details (where available), allowing you to monitor your shipment until delivery.
Delivery Information
To ensure smooth delivery, please provide:
- A complete and accurate shipping address.
- A valid mobile phone number.
- Any additional delivery instructions, if required.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, the courier may attempt delivery again or return the parcel to us.
Additional shipping charges may apply if the order needs to be resent.
Damaged or Missing Items
If your package arrives damaged, appears to have been opened, or an item is missing, please contact us within 24 hours of delivery.
Email us at qasmihanzala685@gmail.com with:
- Your order number
- Clear photos of the package and product (if applicable)
- A brief description of the issue
We will investigate the matter and provide an appropriate solution as quickly as possible.
Order Changes and Cancellations
If you need to update your shipping address or cancel your order, please contact us immediately after placing your order.
Once an order has been shipped, we may no longer be able to make changes or cancel it.
Contact Us
If you have any questions regarding shipping or your order, we're happy to help.
Zelquix Aura
Email: qasmihanzala685@gmail.com
Phone: +92 310 7041298
Address: Street # 14, Pipeline, Near Murree Road, Rahimabad, Pakistan.