Refund policy

Return Eligibility

You may request a return within 24 hours of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags and packaging intact.
  • Be accompanied by the original receipt or proof of purchase.

Items that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

To initiate a return, please contact us at:

Email: qasmihanzala685@gmail.com

Please include your order number and the reason for the return.

Return Address:
Street # 14, Pipeline, Rahimabad, Rawalpindi.

Do not send any item back without first receiving return approval from us. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery by emailing qasmihanzala685@gmail.com with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Perishable goods
  • Personal care and hygiene products
  • Gift cards
  • Clearance or sale items
  • Products damaged due to misuse or improper handling by the customer

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you wish to exchange an eligible item for a different size or variant, please contact us. Exchange requests are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.
  • The refund will be issued to your original payment method where possible.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Return Shipping

If the return is due to a defective, damaged, or incorrect item sent by us, we will bear the return shipping cost.

For returns requested due to a change of mind or incorrect order placed by the customer, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: qasmihanzala685@gmail.com